Clever Together is looking to hire an organised and proactive person to facilitate and support its ‘big conversations’. We are keen to find someone who shares our values of being brave, rigorous, playful and embracing of difference to join our small but rapidly growing team.

We are open to full time, part time or freelance applicants.

We work in the space of hosting big online conversations on a wide range of topics, where people can share their views and opinions so our collective brain power can solve some big challenges. We give voice to thousands of people and enable them to transform their workplaces, innovate and take part in shaping the collective culture, values and strategy of their organisations and communities.

Job description

Role: Conversation manager
Salary range: Competitive depending on experience
Hours of work: Open to applicants seeking both full-time and part time work, and flexible working arrangements
Period of appointment: Permanent position (subject to 6 months’ probation)
Place of work: The role is UK based, and you are welcome to work from any location you like. We tend to work remotely, but collaboratively. We also have a small office in Central London which you would be welcome to use.

About us

At Clever Together, we help people to understand and solve truly complex issues, to develop effective policy by seeking input rather than seeking agreement, and to co-create new visions and strategies with staff and stakeholders.

We help organisations and institutions tap into the collective brilliance of their people and to evolve through the inclusion of all voices in meaningful conversations about change.

We do this by using online crowdsourcing principles and technology to gather and analyse qualitative research data at scale and at pace. The fact that our online conversations are anonymous is particularly useful in ensuring ideas can be shared freely.

Our clients are public health bodies, educational institutions, city councils and a growing base of private sector organisations who we feel can be a positive platform for change.

We are a small team of people spread across the UK and Europe, working in a culture of trust and autonomy where everyone is encouraged to be creative, explore their talents and pursue new opportunities for the organisation.

About the role

A typical project for us involves designing and delivering a big online conversation – a web-based engagement where thousands of people reply to one or more open-ended questions. This approach helps to give people a voice and brings a more diverse range of opinions and ideas to help organisations listen to their people and to problem solve collaboratively.

We need someone who can help us to set up our big conversation platforms, to make sure people can contribute and help actively facilitate the conversation while it is live. While the conversation is live, you’ll be helping to make sure the conversation is on track and responding to enquiries. You will help clients to create communications to encourage more people to join so that the conversations are useful.

This is a flexible role where you can develop your skills in a variety of different ways  We commit to supporting you to grow and develop in the areas that interest you.

Examples of tasks include: 

• Helping to create and project manage the timelines and tasks for our big conversations.
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• Managing enquiries received into our support inbox, these can include helping participants get access to our big conversations, liaising with our clients and potential clients.
• Answering website enquiries, by coordinating with our Commercial Director, and explaining what we do to others
• Helping the team to organise, populate our big conversation platforms, and facilitate online conversations and face-to-face workshops.
• Supporting clients to create and send out communications that encourage people to join the conversations

About you

• You love working with people; communication and customer service are important to you.
• You want a meaningful role where you can grow and develop your communication, facilitation and project management skills.
• You are confident and savvy with computers, social media and mass-email.
• You are inquisitive and solutions focused.
• You are able to self-manage, be autonomous, able to flex to changing needs and priorities.
• You are happy to take the initiative to explore projects in creative ways.
• You enjoy collaborating with others and believe in working together to achieve good outcomes.
• You are passionate about making a difference by giving individuals a voice and making organisations more democratic and celebrating diversity in all ways
• You like small teams and non-corporate structures
• You are aligned to Clever Together’s values of being brave, rigorous, playful and embracing of difference 
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Required skills

• Experience with analysing quantitative and qualitative datasets
• Understanding of research principles, methodologies, and best practice
• Ability to interpret large datasets, identify patterns and trends, summarise information, organise and write reports
• Advanced knowledge of Excel
• Strong communication skills and ability to present the findings of your analysis 
• Experience in working with UK healthcare and public sector – an advantage.
• Data analyst experience or qualifications are a plus. This means being able to work with or at least understand what is possible through automation of analysis and be able to work with our dev team to create functions and processes that can accelerate the analysis process.
• Background in research desired but not essential