The South West London Integrated Care System was formed to tackle inequality in care and to help better use the £3billion per year spent across the region on healthcare. They turned to Clever Together for two goals: (i) to co-create an understanding of social mobility in a way that will inspire all the health and care organisation to play their part and (ii) to help shift the culture of the central team of 500 leaders. With a blend of physical and digital crowdsourcing and co-creation events, we delivered insight that’s led to new strategy, shifts in resource allocation and the development of an inclusive leaders’ programme that’s opening door for people who would have previously been excluded from the sector’s senior roles.
Working with the Exec and Board of the £660m per annum regional mental health care provider, Tees, Esk and Wear Valleys NHS Trust, we created Safe Spaces to listen to the hopes, fears and needs of 4,000+ colleagues and service users. We designed a programme to bring their voices and lived experience to the centre of culture change and a movement of shared truth and reconciliation. Doing so, with humility and listening in new ways, has helped to stop the decline of the Trust. It now has the fastest improving staff and service user satisfaction scores in the nation.
For the past three years, we have closely supported the development and operationalisation of Mars Inc.’s global AI governance, covering 160,000 employees. We work closely with the company’s AI governance lead in building a community of practice internally as well as designing and delivering regular meetings of the company’s most senior leaders to learn about, discuss, and co-design their developing approach to AI governance.
To inform the next iteration of Europe’s digital advertising self-regulatory framework, we designed, developed and delivered the award-winning Your Online Voices citizen engagement. To ensure proper consideration of citizens’ needs and expectations, we created, moderated, facilitated, and analysed a bespoke, European-wide, bilingual conversation. The insights gathered from the more than 3,000 contributors will help create an improved, consumer-focused advertising experience in Europe. Find out more at: https://edaa.eu/your-online-voices-your-voice-your-choice/
Dr. Peter Thomond is the co-founder and Lidia Velkova is the previous Strategy Director of the national UK charity SportInspired. Our work has involved place-based community development, building networks of community organisations across the UK to create grassroots-led impact, while forming partnerships with central and local government and leading corporations to secure funding. Over the course of our work there, we prepared, hosted, and facilitated Trustee meetings, as well as numerous large-scale events, each attended by 200+ children, local community representatives, and dozens of corporate volunteers, achieving lasting impact for more than 80,000 beneficiaries.
Our team supported the lead of the World Economic Forum’s Global Plastic Action Partnership at the time of its formation and initial strategy development to identify member organizations, build the Partnership’s global network, and develop a structure and ways of working, streamlining member contributions into effective workstreams. We supported the preparation, delivery, and follow-up of Partnership meetings, ensuring that time spent by members was productive, in line with an overall strategy for impact, and measurably contributed to the Partnership’s ambitious objectives.
In 2024, our team coordinated a group of 9 universities, national standardisation bodies, and research organisations to begin the formation of a community of practice on human-centric digitalisation in Europe and Canada. The still ongoing initiative focuses on specific problem verticals such as AI adoption & AI at work, gender equity in ICT, basic digital skills, uniform connectivity, and public services digitalisation. The community has already gathered dozens of experts, representing 10 countries, and 6 stakeholder groups. Find out more at: https://www.nexusia.org/.
The north star of any engagement that guides our goals and our team during design, facilitation, analysis and next steps.
Getting and keeping people interested is central to generating representative insight and momentum for action.
Rigorous analysis that sheds light on objective facts and subjective experiences for a deeper understanding.
Our Safe Spaces are always designed to
inform and inspire positive change for our stakeholders and people.
Implementable at each step of an issue’s journey to impact – from ideation and needs assessment, to testing and monitoring.
A non-centralised approach in which insights-generation happens locally, and the results are brought together at the centre.
Underpinned by an accessible digital platform, training, and considerate use of AI to lower barriers to participation.
Insights validated in two ways, during and after a Discussion, depending on the needs of the project.
A single digital destination for change campaigns, able to promote key messages, educate audiences, and engage people.
A visible asset to demonstrate the commitment to transparency, accountability and co-creation that our stakeholders make.
Independent, where people can say what they truly think, without fear it will be used against them.