Listening to staff during the COVID-19 crisis
At Tees Esk Wear Valleys NHS (TEWV), they have redeployed our technology to listen to their people during the pandemic. By hosting a secure, anonymised online workshop, they have created a psychologically safe space for staff to share, discuss, prioritise and act upon requests for additional and improved support. In doing, they feel more enabled to effectively support patients, and each other, during the Covid-19 pandemic.
Within 24 hours of receiving the CEO’s invitation to join the online workshop, 300+ members of staff had joined, openly sharing 300+ ideas and comments to highlight requests and ideas for support.
Anonymity is providing a psychologically safe space, during this difficult time, for honest feedback; crowd support is driving a rapid transparent response from leadership. This means that all staff can see and understand each other’s needs and how they are being addressed.
Our simple solution was live within 36 hours and has made supporting staff simpler, faster and more visible.